Privacy Policy
Effective Date: June 1, 2025 · Last Updated: June 2025
1. Who We Are
Clas Mortgage Processing, operated by Shawna Nguyen, is a B2B contract loan processing company serving licensed mortgage brokers, loan officers, and small lender shops. We are not a mortgage lender, mortgage broker, or direct-to-consumer service. We do not originate loans or interact directly with borrowers.
Licensed in: Colorado (MBR7014) · Florida (MBR7014) · North Carolina (R-219565)
Contact: info@clasmortgageprocessing.com
2. What Information We Collect
Information you provide:
- Name, email address, phone number submitted via our contact form
- Company name, loan volume, and LOS platform details
- Any other information voluntarily submitted through our website
Information collected automatically:
- IP address, browser type, and operating system
- Pages visited, time on site, referring URL
- Cookie and session data (see Section 5)
Note: Borrower loan files and personal financial data are handled exclusively through our secure processing platform under separate data handling agreements with each partner firm. No borrower data is collected through this public website.
3. How We Use Your Information
- To respond to partnership inquiries and onboarding requests
- To contact you about our services via email or phone
- To improve our website and understand how visitors use it
- To comply with applicable state and federal regulations
We do not use your information for automated decision-making, profiling, or cross-context behavioral advertising.
4. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers — who help us operate our website (hosting, analytics). These providers are contractually prohibited from using your data for any other purpose.
- Legal authorities — when required by valid legal process or to protect our legal rights.
5. Cookies
Our website uses cookies for analytics (e.g., Google Analytics) and to remember your preferences. You may decline non-essential cookies via our cookie consent banner. Essential cookies required for site functionality cannot be disabled.
To opt out of Google Analytics tracking across sites, visit tools.google.com/dlpage/gaoptout.
6. California Residents (CCPA)
If you are a California resident, you have the right to know what personal information we collect, request deletion, opt out of any sale or sharing of personal information (we do not sell), and be free from discrimination for exercising these rights.
To submit a CCPA request: info@clasmortgageprocessing.com with subject line "CCPA Request." We will respond within 45 days.
7. Colorado Residents (CPA)
Colorado residents have rights under the Colorado Privacy Act (CPA) effective July 1, 2023, including the right to access, correct, delete, and opt out of the processing of personal data for targeted advertising or profiling. To exercise these rights, contact us at the email above.
8. Data Security
We use industry-standard security measures including SSL/TLS encryption. However, no internet transmission is 100% secure. We encourage you to use secure networks when submitting information online.
9. Data Retention
We retain contact form submissions for up to 2 years unless you request deletion. Analytics data is retained per our analytics provider's standard retention policy.
10. Changes to This Policy
We may update this policy periodically. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance.